Training and Support
Customer support is our number one priority and our team of training and support professionals aim to provide you with a first-class customer experience. We use a hands-on approach through the training process and our support team work 24 hours a day to give you help whenever you need.
Support, Experience and Dedication
Our staff have years of experience in computing and customer services. They have expert knowledge of Mercury and can provide answers and solutions to any product related questions you have.
We invest heavily in our staff. When our customers are trained and supported by our excellent customer support representatives they feel more confident in their purchase and spread positive word of mouth.
Structured Training Service
Our training program will help you get your Mercury system up and running quickly, but you will inevitably have some questions from time to time. This is where our Mercury support team are on hand to help with the day to day running of your system.
Operating 24/7, 365
Because your business is 24 hours a day, 365 days a year, our support is too. We operate a dedicated help-desk weekdays 9am – 5pm, with emergency support available at all other times.
Problems Solved Quickly
It helps that our software is reliable, efficient and extremely robust, but if things go wrong we make sure that we offer the support you’ll need. Our technicians can dial directly into your system (with your consent of course). This will mean we can resolve any problems as quickly as possible to prevent it impacting upon your business.
Proven Track Record
As we have grown we have continued to allocate resources to our Mercury Support Team. Our customers will testify that our track record of providing support is second to none.
Your Own Dedicated Account Manager
At Mercury we provide every customer with their own dedicated Account Manager who will provide a first class service. They will conduct regular account reviews, and provide you with up to date product information ensuring expectations are exceeded whilst delivering an unbeatable customer experience.